Shipping Overview
We handle every order with care and attention, ensuring your items are carefully prepared, securely packed, and dispatched promptly. Our goal is to keep you informed at each stage—so you always know where your package stands.
Order Processing Time
Once your order is confirmed, our team typically processes it within 3 to 7 business days. This includes quality checks, packaging, and handover to our logistics partners. Please note that processing begins after payment verification and does not include weekends or public holidays.
Domestic Delivery Estimates
For customers located in supported domestic regions, delivery usually takes 3–7 business days after dispatch. Transit times may vary depending on location, carrier capacity, and seasonal demand.
International Shipping
We currently ship to select countries outside our primary market. International deliveries typically take 14 to 30 business days after dispatch, though some destinations may experience longer transit periods due to customs clearance or regional logistics constraints. During checkout, you’ll see if your country is eligible for shipping.
Shipping Costs
Shipping fees are calculated dynamically based on your destination, the number and weight of items, and current carrier rates. These costs are clearly displayed in your shopping cart and finalized at checkout—no surprises later.
Customs, Duties & Taxes
For international orders, applicable customs duties, import taxes, and VAT may apply upon arrival in your country. Since we collect VAT at checkout for eligible regions, no additional VAT will be charged by local authorities—but other import fees remain the responsibility of the recipient and are collected separately by customs or the carrier.
Package Tracking
Yes—we provide full tracking for all orders. Once your package ships, you’ll receive a tracking number via your order confirmation page. You can monitor progress in real time using the carrier’s official website or through your account dashboard.
Delays & Unforeseen Circumstances
While we strive for reliable timelines, occasional delays can occur due to factors beyond our control—such as extreme weather, customs inspections, carrier network adjustments, or national holidays. Should an unexpected delay arise, we’ll proactively update your order status and notify you if further action is needed.
Lost or Missing Packages
If your package hasn’t arrived within the expected timeframe—and tracking shows no movement for over 10 business days—we’ll launch an investigation with our logistics partner. If confirmed lost, we’ll either reship your order or issue a full refund, based on your preference and availability of the item.
Contact Information
Have a question about your shipment? You can reach our support team through your order page or by visiting our website. For the most up-to-date assistance, please visit https://www.gracewarmpresence.com.