Refund Eligibility
To be eligible for a refund, your request must align with our standard policy and the specific conditions of your purchase. Refunds are considered on a case-by-case basis, taking into account factors such as product type, order history, and the reason for return. While many items qualify for a refund, eligibility may vary depending on whether the item is new, unused, and in resellable condition.
Return Timeframe
You may initiate a refund request within 30 days of receiving your order. After this period, refund requests are generally no longer accepted. Please note that the 30-day window begins on the date your package is marked as delivered by the carrier.
Condition of Returned Items
For a refund to be processed, returned items should be in their original condition — unworn, unused, undamaged, and accompanied by all original packaging, tags, and accessories. If an item shows signs of use, wear, or damage beyond normal handling, it may not qualify for a full refund and could be subject to a partial adjustment.
Refund Processing Time
Once we receive your returned item and confirm it meets our eligibility criteria, we aim to process your refund within 7 business days. The time it takes for the refunded amount to appear in your account depends on your financial institution and payment method.
Non-Refundable Items
Due to hygiene, safety, or regulatory reasons, certain categories of items are not eligible for refunds. This includes, but is not limited to, personalized or custom-made products, sealed health and beauty items where the seal has been broken, and digital or downloadable content. These restrictions help ensure the integrity and safety of our products and services.
Return Shipping Responsibility
Return shipping costs depend on the circumstances of your return. If the return is due to an error on our part — such as a damaged, defective, or incorrect item — we’ll provide a prepaid return label or reimburse your shipping cost upon verification. For other reasons, including change of mind or sizing preferences, customers are typically responsible for return shipping expenses. In some cases, return shipping fees may be partially adjusted at our discretion.
Contact Information
If you have questions about a refund or need assistance initiating a return, please reach out through our online contact form at https://www.gracewarmpresence.com. Our team will respond promptly to help resolve your inquiry. For returns requiring a physical address, you’ll receive detailed instructions and the appropriate shipping destination via your online contact confirmation.